Contact your nearest Pit Boss dealer for repair or replacement parts. Discover which options are the fastest to get your customer service issues resolved.. All of our griddles are backed by our 2-year warranty. If this is not how it is placed, it can cause many different temperature issues and even damage the finish on the bottom of the barrel. There is no written or implied performance warranty on Pit Boss grills, as the manufacturer has no control over the installation, operation, cleaning, maintenance, or the type of fuel burned. Don't recognize number. Do not cover your flame broiler with foil because it can cause temperature issues and can also prevent the grease from draining properly into the grease bucket. Covering everything from barbecue basics to tips from the pros. - Have you vacuumed the fire pot recently to ensure the air holes are not blocked by excess ash? Pit Boss Customer Service help Wife ordered a new grill cover, great, however, it's not the right one and is too small. I explain the situation to Gavin. Some states do not allow the exclusion or limitation of incidental or consequential damages, or limitations of implied warranties, so the limitations or exclusions set forth in this limited warranty may not apply to you. To order replacement parts, please contact your local Pit Boss dealer or visit our online store at: www.pit-boss.grills.com, If you have any questions or problems, contact Customer Care -. Over time the flame broiler gets seasoned with grease and smoke, which protects it from rust, so it does not need to be super clean. I explain the situation to Gavin. Repair or replacement of any part does not extend past the limited warranty beyond the five (5) year from date of purchase. Disconnect and reconnect the purple/white wires to see if this gets the igniter to heat up. - Even with priming, once the pellets reach the fire pot, your grill may need to be turned off and then back on again, to restart the igniter for the first several minutes now that the auger is loaded with pellets. Except as provided in these conditions of warranty, repair or replacement of parts in the manner and for the period of time mentioned heretofore shall constitute the fulfillment of all direct and derivate liabilities and obligations from Dansons to you. If it is open it will allow a lot of extra heat to escape, which can cause the grill to overheat. Pit Boss is a leading manufacturer of technologically innovative products with a best-in-class value proposition, sold in 35 countries worldwide. To access them (on a barrel grill), make sure your grill is unplugged, then remove the hopper access panel from the bottom of the hopper. The serial and model number of your Pit Boss can be found in two different places, one on the back of the hopper on the rating label, in the design box. At Pit Boss, we hold our customers satisfaction at the core of our business. Your IP: I guess these little table top guys need more regular cleaning than the big ones. Depending on how bad the jam is, it may take some force to pull the auger all the way out. There is no written or implied performance warranty on Pit Boss grills, as the manufacturer has no control over the installation, operation, cleaning, maintenance, or the type of fuel burned. The reason you may see some white smoke on startup is due to the pellets smoldering just before they ignite. Okwhatever. All warranties by manufacturer are set forth herein and no claim shall be made against manufacturer on any warranty or representation. Repair or replacement of any part does not extend past the limited warranty beyond the five (5) year from date of purchase. service@pitboss-grills.com | Toll-Free: 1-877-303-3134 | Toll-Free Fax: 1-877-303-3135 WARRANTY SERVICE Contact your nearest Pit Boss dealer for repair or replacement parts. Our exceptional customer service and best-in-class warranties serve as support to all those who join Pit Boss Nation for a Bigger, Hotter, Heavier outdoor cooking experience. If your grill has never been used or has run completely out of pellets, it will need to be Primed to get pellets to the fire pot while the igniter is still hot. This limited warranty gives you specific legal rights and you may have other rights, which vary from state to state. Good smoker and customer service. Warranty does not cover damage from wear and tear, such as scratches, dents, dings, chips or minor cosmetic cracks. Dansons warrants that all part(s) are free of defects in material and workmanship, for the length of use and ownership of the original purchaser. Both original and return shipping costs are non-refundable. Two more on the shipping box, both front panels, in an open space near the UPC. A-MAZE-N Smokers. MODEL; SERIAL . To see if the pellets have solidified, look into the bottom of the hopper. If it is not running, please see the section below titled Why isnt my fan turning?, - Ensure that the proper startup was followed for your grill. Performance & security by Cloudflare. Neither Dansons, or authorized Pit Boss dealer, accepts responsibility, legal or otherwise, for the incidental or consequential damage to the property or persons resulting from the use of this product. This warranty will not apply nor will Dansons assume responsibility if your appliance has not been installed, operated, cleaned, and maintained in strict accordance with this owner's manual. Dansons takes every precaution to utilize materials that retard rust. -If the unit has a chimney cap, how high is it? These aesthetic changes of the grill do not affect its performance. This warranty is based on normal domestic use and service of the grill and neither limited warranty coverages apply for a grill which is used in commercial applications. There is no written or implied performance warranty on Pit Boss grills, as the manufacturer has no control over the installation, operation, cleaning, maintenance, or the type of fuel burned. Chat with Customer Care Phone Number: 480.923.9630 Live Chat Pit Boss does not accept returns on pellets, spices, sauces, or electrical service parts. All warranties by manufacturer are set forth herein and no claim shall be made against manufacturer on any warranty or representation. Get emails that parts have been sent and have never shown up. outdoor cooking experience unlike anything on the market today. That said, Pit Boss is more than just a grill manufacturer; we are a full-service barbecue provider. Order replacement parts here or contact your local Pit Boss dealer. For any purchases made through an authorized dealer, please see them directly for any information regarding their return policy. Our service has a large number of specialists who check hundreds of companies every day for customer service information. - If none of these things successfully get the fan to run, contact our Pit Boss Customer Care Team for further assistance and troubleshooting. Always store pellets in an airtight container when they are not in the smoker. The aim of this guide has been to help you get to a solution fast rather than wasting half an hour on the phone with customer support. Lowering the P-setting to P-3, P-2, P-1, or P-0 will decrease the pause time for the auger and raise the temperature in the Smoke setting. . Keep a fire extinguisher accessible at all times while operating the electric smoker. The warranty terms listed below are for informational purposes only, as warranties vary for all charcoal grills, gas grills, and griddles. I have a tabletop smoker that is giving an "erh" code after a minute of being powered on to the smoke setting. Refer to your owners manual or reach out to our Customer Care team for warranty terms related to your product. NOTE: If the links below doesn't work for you . Still Need Help? Dansons Inc. requires proof of purchase to establish a warranty claim; therefore, retain your original sales receipt or invoice for future reference. Get a hotter, cleaner burn with Pit Boss pellets for natural, wood-fired flavor. therefore, retain your original sales receipt or invoice for future reference. (On a vertical smoker, make sure the unit is unplugged, then remove the wire guard underneath the unit). Some things you can check before contacting Pit Boss Customer Care: If your grill has a dome thermometer on the lid, it is normal for it to differ from the digital temperature readout by up to 100 F/55 C. The temperature probe within the grill (that provides the digital readout on the control board), takes an average temperature across the cooking surface and is usually more accurate than the dome thermometer temperature. The serial and model number of your Pit Boss can be found in two different places, one on the back of the hopper on the rating label, in the design box. inch in the pellet gril This warranty is based on normal domestic use and service of the grill and neither limited warranty coverages apply for a grill which is used in commercial applications. It will lower the temperature of the Smoke setting and can create more smoke since the pellets will smolder longer before another batch of pellets feeds in and the fire reignites. Many factors can contribute to your grill not getting hot enough. To clean your grill, you can use a vacuum to remove the ash from the fire pot and bottom of the grill, scrape any grease from your flame broiler, and wipe down the grill with a light degreaser. Should any of the above occur, kindly refer to the care and maintenance section to prolong the lifespan of your unit. (Holding the Prime button does not cause the auger to turn faster). -What is the condition of the pellets? Your grill can be used in a light rain, but since it is an electronic appliance, care must be taken to prevent any connections from being exposed to rain. Dansons warrants that all part(s) are free of defects in material and workmanship, for the length of use and ownership of the original purchaser. of pellets through your grill, or any time you see excess ash. Also posted a issue on the Customer Service website with no real response. Should any of the above occur, kindly refer to the care and maintenance section to prolong the lifespan of your unit. Some other things you can check that may help regulate your temperature: Many factors can cause a grill to run too hot on the Smoke setting. The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Any purchase made through PitBoss-Grills.com or by phone may be canceled if the order hasn't been processed or shipped. Any use of gas not outlined in this manual may void the warranty. It is simply a programming code. Some things you can check before contacting Pit Boss Customer Care: Your Pit Boss grill controls temperature by turning off and on the auger at specific intervals, which will cause a swing in temperatures of +/- 25 degrees and is completely normal.
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